Internet Marketing, Social Media, Business | StuckInTheFunnel

Social Networking on the Rise, Especially With Teens and Young Adults

Well, we all sensed this but nothing solidifies a theory like some hard data. Research conducted by the Pew Internet & American Life Project indicates that in 2009 73% of teens with internet used social networking sites compared to 47% of online adults.

Facebook Reigns Supreme With Adults

Adults hip to the social networking scene favor Facebook by a large margin. Older adults prefer it slightly more. According to the study 73% of all adults 18 and older who use social networking sites have a Facebook account.

In contrast, 48% of all adult social network site users have a MySpace account. The younger generation is much more apt to use MySpace, with 66% of social networking adults 18-29 having a MySpace account, but only 36% of the 30 and older bracket. Usage rates for the professional networking site LinkedIn are the reverse of MySpace. Fourteen percent of all adult social networking site users have a LinkedIn account, which breaks down to 7% of adults 18-29 and 19% of adults 30 and older.

Younger Tweeple are Tweeting

Microblogging and status updating sites are more popular among the younger crowd. Thirty-seven percent of online adults 18-29 use Twitter or another status-updating site, compared to 9% of 50- to 64-year-olds and only 4% of online adults 65 and older. The overall Twitter/status-updating site usage rate among all adults is 19%.

As Social Networking continues to grow in popularity in the older crowd, I am sure the amount of adults embracing Twitter will continue to increase. The concept of Tweeting most likely presents a learning curve for some, but after some experience on Facebook (already being embraced by adults) the concept of microblogging will become more understandable and justified after they have changed their status a few times on Facebook.

19% of Americans Tweet/Update Their Status Online

According to the latest survey from the Pew Internet & American Life Project, almost one in five (19%) of Americans uses Twitter or similar services to post updates about themselves and their businesses.

This data shows a substantial growth over previous surveys that reported Twitter use. In December 2008 and April 2009, Pew found that only 11% of Internet users made use of a status-update service. A study by Harris Interactive in March/April 09 found the number to be even lower, at a mere 5%.

Yum…Some Twitter Demographics:

In addition to the basic demographics of Twitter users, Pew also determined that the following 3 groups of Americans as those responsible for this new growth:

• Social Network Users (35%)
• Mobile Internet Users (25%)
• Young Internet Users between 18 and 24 (37%)

These figures continues to support the trend social media advocates have been trying to pitch to their upper management: Social Media is here and it’s not going away.

Don’t Become a Social Media Burnout

In a world where you can let 1500 of your friends know what you are doing instantly, while tracking the status of your Dominos Pizza order online, there’s no secret as to why many of us may suffer from information overload.

I purposely spent some time the past couple weeks away from the computer during off hours to read and take a tour of North Carolina’s beautiful mountains.

Unlike most of my getaways, I only used my laptop and BlackBerry to access information that was pertinent to my trip itinerary which meant no work email. At first I thought I could not do it unless I tied my hands behind my back, but in the end, it was worth it.

The effectiveness of your Social Media marketing efforts are largely based on the amount of time and labor you put into them. That being said, it is important that use this time effectively so you get the most out of the time you sacrifice.

How to get the most out of Social Media without burning yourself out:

Set valuable and measurable goals

I stress the word “valuable”.   Telling yourself:  “I will spend 2hrs a day on Twitter”  is not a goal. Instead, commit to something like building 3 new relationships with potential prospects or professionals in your industry. This rule can be applied to any of the networks you participate in, whether it be Twitter, Facebook, Linked In, etc. Bottom line: get the most out of the time you spend.

Syndicate for success

With a little planning, you can syndicate your online content and reduce the time it takes you to spread your message across all of your social pipelines.

Here are a few tools that can help you do this:

• Tweet Deck (update Twitter and Facebook simultaneously).
• Word Press Twitter Plugin (Display your Tweets on a Word Press Blog)
• Twitter Feed (Automatically feed your blog posts to Twitter)
• Hoot Suite (for scheduled Tweets and other workflow)

While these programs may take some manual labor off of your hands, it is important not to abuse them. Don’t use them to blast your audience with never ending streams of content. Use them ethically and remember to build your audience organically.

Track and Refine

The only way to determine if the time you have invested has been well spent is to measure the goals you have set. If your goals are to build relationships and network, maintain a directory of the new contacts you have obtained and where they came from. If your goals are to increase sales and revenue, use a tool such as Pea Shoot to log your conversions and ROI.

Be Patient

Don’t expect to achieve all of your goals overnight. Just like any other campaign, get ready to struggle, test and refine. Do it smartly and you will achieve success while making time for the other important things in your life.

Twitter Users are Twice as Likely to View Your Ads

According to a study from research firm  Interpret, LLC, Twitter users are twice as likely to click internet ads than those who stick to traditional social networks such as Myspace, LinkedIn and Facebook.

The study was conducted on 9200 Internet users in August 09 and concluded that 24% of Twitter users had rated or reviewed products online compared to 12% of those who used other social networks, but not Twitter.

It was also found that the users of Twitter are twice as likely to view online company profiles than non-Twitter users (20% vs. 9%).

Why is this the case?

Given the hyper/ADD nature of Twitter and the fact that it is not a destination site is the primary culprit behind these numbers in my opinion.

Twitter’s rapid stream of information is more conducive to link clicks than social sites which provide content that requires more concentration and engagement.

What does this mean for your business?

Get on Twitter and start building those relationships. Put a strategy in place that leverages Twitters’ click happy audience and get your brand noticed.

What Do Ads on Twitter Mean for Internet Marketing and You?

Last week (Sept 10th) Twitter amended it’s terms of service to include the right to display advertisements. However where, when and how the ads will be pushed is “open for exploration”:

The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or other information. The types and extent of advertising by Twitter on the Services are subject to change. In consideration for Twitter granting you access to and use of the Services, you agree that Twitter and its third party providers and partners may place such advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others.

It was only a matter of time before this occured. It takes a lot of resources to dispatch the amount of SMS messages that Twitter does each day.

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Twitter Brings Dell 3 Million in Sales

While attending a Twitter for Brands event hosted by New Media Age in London Last Friday, Dell employees claimed that their Twitter account has driven $3 million in sales since it was first created in 2007.

I am curious as to how Dell tracked the correlation of their Twitter activity to their additional sales.

How did they use Twitter to generate these sales? Did they Tweet about specials, direct message followers or gain new customers by finding them on Twitter?

These claims are evidence that when used effectively, Twitter can be a viable marketing tool. However, a recent poll on Linked In/Harris poll revealed that only 8% of marketing professionals and consumers think Twitter is a usefull promotional tool. Are they right or do they just not know how to leverage the SMS dispatch service effectively?

I think as more companies like Dell show off the value of Twitter, more marketers will educate themselves and adapt their marketing plans accordingly.

Twitter Tips for Businesses

A lot of companies are beginning to embrace the SMS dispatch service Twitter. Before jumping into the new phenomenon, it is wise to educate yourself on some best practices first.

Here are a few of my humble recommendations for using Twitter for a business account:

Don’t Automate.

Using software such as Hummingbird  may help you rack up followers quickly, but you run the risk of coming across as a spammer. Twitter has recently buckled down on removing accounts with suspicious activity as well.

Don’t just promote, engage.

Many businesses make the mistake of using Twitter to push out product offerings and nothing else. While this is expected in traditional media like television or radio, it makes your company seem like a promotion machine that is not concerned with their customers. Use Twitter to spark conversations with customers and listen to their problems.

Put some time into your company profile.

Setting up a company profile with a bio on Twitter does not take more than 5 minutes. If possible, create a custom background that reflects your company’s branding and displays your contact information. You should also display a list of other users on Twitter that work for your company.

Watch those @replies.

Whether you are using free software like Tweet Deck or have a reputation management firm watching your online identity, make sure you respond to all mentions of your brand. This will make your customers feel more connected and appreciated - which will ultimately improve your brand loyalty.

As Twitter evolves, it will be another aspect of your brand maintenance. Make sure you embrace it smartly from the beginning.

Cleaner Retweets on Twitter Mean Less Recognition

A post by Twitter’s blog revealed Twitter’s new method for displaying Retweets on their user interface. The new method displays a link below the Tweet indicating the username of the person who Retweeted the Tweet. (say that 10 times fast). This will obviously cleanup Twitter’s UI, but comes with the cost of receiving less Recongition for posts that are retweeted.

Here is a screenshot:

 It will be interesting to see how the community responds to this, especially since the Twitter community established the RT standard initially. What do you think?

Proof that Twitter is Good for Your Brand and Your Customers

When educating new or current clients on the benefits of social media I often hear “I don’t get Twitter” or “How can Twitter help our business?” After spending some time on the subject, I get most of the point across, but there are still some suspicions present.

A case study or real world example always helps, so I am going to share an experience I had with a company that has begun to utilize Twitter to reach out to their customers.

I use @Task, a web based project management tool to keep track of client accounts. While viewing a webinar a couple weeks ago, I logged into my @Task account to check on a few things (yes, I multitask). My Gant Chart screen was acting a little flaky so I sent out a Tweet to see if any of my followers were having the same issue:

I did not get much of a response from my followers, which I expected. What I didn’t expect was to have an @Task representative call me within 3 minutes!

Unfortunately, I was not answering my phone due to my webinar participation but I still appreciated the prompt follow up and concern nevertheless.

The issue ended up being my browser’s fault, not @Task’s.

I even received a follow up Tweet from their Twitter account administrator making sure the problem had been rectified:

That was the icing on the cake. The whole experience made me feel like a valued customer, even though the firm I work for is small compared to many of their clients.

There you have it: real world proof that Twitter is good for your brand and your customers.

Weird Twitter Error

So, I accessed my Twitter profile tonight to check my follower count and this error was thrown:

This is something I have not seen before. Generally I get a Twitter branded error page when their is an issue.

Any ideas?