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A Case in Conversion: Dave Ramsey ELP (Endorsed Local Providers)

February 22nd, 2010 | 1 Comment | Posted in Internet Marketing

Now that I’ve gotten to the age where my liabilities and responsibilities seem to be increasing, I have started to search for a financial advisor to direct and handle my investments.

 While listening to Dave Ramsey on talk radio the other day, he made mention of the “Endorsed Local Providers” on his website. Although I have not taken Ramsey’s classes or read any of his books, I have enjoyed his practical insights on the radio. This already established trust led me to his website in a search for CFP talent.

 After submitting the obligatory “Locate an Advisor form”, I was officially captured as a viable prospect and my journey through the conversion funnel continued.

 This Conversion Funnel portrays my quest for a financial planner:

 ramseyfunnel

 

The ELP was straightforward during our meeting. I even blatantly asked him about the agreement he had with the Dave Ramsey organization and he answered honestly.

 So will I choose Dave Ramsey’s local provider as my financial planner? Not yet. Given my thorough nature, I have asked a friend with a financial background to take a look at the services and fees provided to me at the meeting. Based on his recommendations, I will see whether or not I exit this conversion funnel.

 What you can learn from this experience:

  1. Celebrity endorsements still hold water and can help your digital persuasion.
  2. Radio advertising is still a viable medium to include in your marketing mix. If tailored correctly, in can assist it increasing your online conversions.
  3. Endorsements can help increase your prospect count, but don’t rely on that alone. You will still have to sell yourself well, especially in today’s market.
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Why You Need a Web Based Dashboard

January 19th, 2010 | No Comments | Posted in Internet Marketing, Tips and Tricks

No. I am not talking about a car dashboard…

If you are an information junkie like me, you may find it hard to organize the streams of information that you find most important around the web.

Depending on your profession, you may spend a considerable amount of time online browsing information and topics of interest. This especially holds true for Bloggers and Social Media Marketers. According to Nielsen, Internet users spent 17hrs a week online.

So how do you uphold that new years resolution and start operating more efficiently in your day to day routine?

Simple – a web based dashboard. For those of you who are unfamiliar with the term, a web based dashboard allows you to syndicate RSS feeds, widgets and other content to a centralized location. Without my dashboard, I would have to open up at least 20 seperate websites a day to get my daily fill of information.

What should I you have your dashboard display?

It really depends on what content is useful for you. If you work in finance, you will want to see stock quotes for the day. Social Media Marketers will want to have the latest news breaking from Mashable.

Personally, I seperate my Dashboard of choice (iGoogle) into 4 columns:

  1. Task/Work Related (Calendar, Date/Time, New Email)
  2. World and Local News (World, Technology, Business)
  3. Social Media Feeds (Twitter, Facebook, Linked In)
  4. Inspirational Widgets (Word of the day, Things to Ponder, Quote of The Day etc.)

dashboard

Here are some popular dashboards:

  1. iGoogle
  2. 24 Eyes
  3. Page Flakes
  4. Net Vibes

Most of these tools have comparable features. However, it is not so much the software that makes the dashboard useful, it is the quality of the information you monitor.

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Small Businesses to Increase Email, Social Media Spend in 2010

Small business respondents to a survey conducted by Vertical Response, Inc said that they would be increasing their Email and Social Media marketing ad spend in 2010, but will be reducing their budget for search engine marketing and online display advertising.

831 Businesses were surveyed and 74% said they plan on increasing their email marketing spend and 68% said they plan on increasing their social media budget.

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Are small businesses still scared of SEM and Display Advertising?

It appears so. I have worked with many small businesses in the Raleigh area and whenever I bring up SEM or Display Ads, I am usually met with opposition and hear things like “Well, what we do works for us”.  I am still a huge advocate of SEM and Display (mostly due to it’s measurable nature) and think that this presents an opportunity for vendor education.  If Internet Marketers can better educate SMBs on the benefits of these channels, it will only help their clients.

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Recap of Internet Summit 09

November 14th, 2009 | No Comments | Posted in Industry News, Internet Marketing
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Last week I attended Internet Summit ‘09 (#isum09) with RTP Designs. The conference  united like-minded businesses and internet professionals right here in the Triangle.

This entry focuses on my impressions of the conference agenda, speakers and material presented.

Parts of this post are also available for viewing at RTP Designs.

Venue:

The conference was held at the Raleigh Convention Center. Parking was ample, but cost $7 each day…ouch. The reception on Wed was held in a business casual setting complete with fine appetizers and an open bar. (beer and wine). I was lucky enough to be approached by some of my Twitter followers later in the evening as the gathering transferred over to the Oxford – a quaint pub in downtown Raleigh.

Keynotes:

Aside from the 5 minute video plugging ESPN.com, Jim Kosner’s keynote was informative and entertaining. He educated the audience on ESPN’s strategy for content delivery on multiple mediums such as web, phone, TV, radio etc. Many companies make the mistake of concentrating on one or a few media pipelines to deliver their message. ESPN proved that thinking outside the pipe (so to speak) can bring excellent results.

Richard Jalichandra of Technorati provided some interesting metrics on how bloggers monetize:

  • Display Ads:  40%
  • Search Ads:  39%
  • Affiliate: 36%
  • Paid Postings: 8%

Other than that, there was some additional discussion on blogging trends for 2010 but overall I was not inspired by this discussion.

Search Marketing Panel:

I was particularly impressed with Jason Dowell of Triangle Direct Media . He exuded an in depth technical knowledge and explained the architecture necessary to stay one up on search engine algorithms. While most of this was not new to me, his ability to articulate the subject passionately added to the discussion. Ian Kelevich of eMarketer beefed things up with some stats and outlooks for the Search Marketing industry. He noted that overall advertising spend was down 15% in 09 and search marketing spend is projected to increase 6% next year.

Analytics Panel:

This panel focused on the ongoing maturity of the analytics industry and how the issue of data integrity is holding it back. Dan Forootan, an obvious data-head was passionate on the subject of data integrity. When asked what his recommendations were for improving data he replied: “Hire better programmers” which I found amusing. However, I think it takes more than clean code to make analytics worth your business’s time. KPI’s are different for every company and need to be defined correctly. Once businesses’ begin to do this effectively, the value of analytics will become more evident.

Online Advertising Strategies Panel:

This panel was a little general for me but moderator Gian Fulgoni (chairman Comscore) did an excellent job of creating debate on the subject of traditional V.S. online marketing. Fulgoni kept stressing that traditional branding offline was just as important as marketing online.  At first, I disagreed. However, Fulgoni raised the point that 80% of purchases are still made offline, which changed my perspective a bit. I am still however, partial to online marketing.

Email Marketing Panel:

Aside from the debate on whether or not social media would eliminate the need for email marketing, this panel was somewhat stale to me. Ultimately the panel agreed that social media and email marketing are intertwined, which is my take as well.

Conclusion:

Overall I was happy with this conference. It provided great networking opportunities and it was good to see both local and national businesses come together. However, I was hoping for more advanced material in the panels.

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19% of Americans Tweet/Update Their Status Online

According to the latest survey from the Pew Internet & American Life Project, almost one in five (19%) of Americans uses Twitter or similar services to post updates about themselves and their businesses.

This data shows a substantial growth over previous surveys that reported Twitter use. In December 2008 and April 2009, Pew found that only 11% of Internet users made use of a status-update service. A study by Harris Interactive in March/April 09 found the number to be even lower, at a mere 5%.

Yum…Some Twitter Demographics:

  pewNumbers

In addition to the basic demographics of Twitter users, Pew also determined that the following 3 groups of Americans as those responsible for this new growth:

  • Social Network Users (35%)
  • Mobile Internet Users (25%)
  • Young Internet Users between 18 and 24 (37%)

These figures continues to support the trend social media advocates have been trying to pitch to their upper management: Social Media is here and it’s not going away.

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Enterprises Will Continue to Spend on Social Media Despite Spotty Success

A survey conducted by Deloittle, Beeline Labs and the Society for New Communications Research indicated that 94% of enterprises expending dollars for social media plan to maintain or increase their investment.

Despite the fact that investment in online communities and other social media campaigns by enterprises has been strong, many companies are having a tough time meeting business and marketing goals with these vehicles.

While some of the respondents agree that social media has helped them with word of mouth advertising, customer loyalty and brand awareness, many others report that the new phenomenon has had less that a substantial impact on their bottom line or customer acquisition costs.

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Internet Video Viewing Time Up 25%

Recent data from The Nielsen Company shows a 25% increase in total internet video streams and video time per viewer year-over-year in September 2009.

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The Top Dog

It’s no surprise that YouTube is still the undisputed champion and brand in online video. The video giant accumulated 6.7 billion US Views in September and saw more than 106 million unique viewers.

The ever-growing Hulu streamed the second-highest number of online videos, 437 million, with 13.5 million unique visitors.

Yahoo, MSN and Fox Interactive Media were up in the top five brands as well:

nielsenvideobrandsrankedAre there discrepencies?

Of course. The figures reported by Nielsen’s are more conservative than those recently reported by comScore, which acquires it’s statistics for their estimations of YouTube’s market share differently.

More so,  numbers released by YouTube itself, suggest that Nielsen and comScore are both, in fact, underestimating.  A recent blog post by YouTube founder Chad Hurley stated that YouTube routinely serves up more than 1 billion video views per day around the world.

Despite these descripencies, it’s no secret that online video is on the rise and here to stay.

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Don’t Become a Social Media Burnout

In a world where you can let 1500 of your friends know what you are doing instantly, while tracking the status of your Dominos Pizza order online, there’s no secret as to why burnoutmany of us may suffer from information overload.

I purposely spent some time the past couple weeks away from the computer during off hours to read and take a tour of North Carolina’s beautiful mountains.

Unlike most of my getaways, I only used my laptop and BlackBerry to access information that was pertinent to my trip itinerary which meant no work email. At first I thought I could not do it unless I tied my hands behind my back, but in the end, it was worth it.

The effectiveness of your Social Media marketing efforts are largely based on the amount of time and labor you put into them. That being said, it is important that use this time effectively so you get the most out of the time you sacrifice.

How to get the most out of Social Media without burning yourself out:

Set valuable and measurable goals

I stress the word “valuable”.   Telling yourself:  “I will spend 2hrs a day on Twitter”  is not a goal. Instead, commit to something like building 3 new relationships with potential prospects or professionals in your industry. This rule can be applied to any of the networks you participate in, whether it be Twitter, Facebook, Linked In, etc. Bottom line: get the most out of the time you spend.

Syndicate for success

With a little planning, you can syndicate your online content and reduce the time it takes you to spread your message across all of your social pipelines.

Here are a few tools that can help you do this:

While these programs may take some manual labor off of your hands, it is important not to abuse them. Don’t use them to blast your audience with never ending streams of content. Use them ethically and remember to build your audience organically.

Track and Refine

The only way to determine if the time you have invested has been well spent is to measure the goals you have set. If your goals are to build relationships and network, maintain a directory of the new contacts you have obtained and where they came from. If your goals are to increase sales and revenue, use a tool such as Pea Shoot to log your conversions and ROI.

Be Patient

Don’t expect to achieve all of your goals overnight. Just like any other campaign, get ready to struggle, test and refine. Do it smartly and you will achieve success while making time for the other important things in your life.

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Thoughts on Adobe’s Acquisition of Omniture

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On Tuesday of this week, Adobe acquired the web analytics company Omniture (Nasdaq:OMTR) in a transaction valued at approximately $1.8 billion.

Adobe’s acquisition of Omniture furthers its mission to revolutionize the way the world engages with ideas and information. By combining Adobe’s content creation tools and ubiquitous clients with Omniture’s Web analytics, measurement and optimization technologies, Adobe will be well positioned to deliver solutions that can transform the future of engaging experiences and e-commerce across all digital content, platforms and devices.

This is one of the most exciting acquisitions I have witnessed in my career. My initial start in web development began with Macromedia Flash 6. It seems like just yesterday that Adobe picked up Macromedia back in April of 05.

When Adobe acquired Macromedia, they obtained a set of tools that were ideal for publishing and controlling content on the web. Since that acquisition, the world of web publishing has changed. A business’s web presence is no longer a credibility statement; it is a central hub for their marketing objectives, both on and offline. Combining the publishing power of Adobe’s current program suite with Omniture’s ability to measure online conversion and ROI will improve the workflow and integration between the design, technical and marketing levels of an organization.

What I would like to see Adobe offer now that they Omniture’s tools in their pocket:

  1. Improved Web Analytics for Flash – Flash has always been the black box in the browser when it comes to analytics. It would be great to see some integrated components or Actionscript libraries that allowed Internet Marketers to analyze user engagement for Flash interactions and content segments.
  2. SEO Assistance Within Dreamweaver – Many SEOs write their XHTML code in a tool like Dreamweaver and use outside programs such as Web CEO or SEO MOZ to score its SEO friendliness. Imagine if the scoring system was integrated and flagged your code with suggestions as you were writing it? Talk about workflow efficiency…
  3. Weighted Analytics – Generally analytics code is pasted at the bottom of your XHTML document. After a visitor hits the page, you are given a broad view of how they interacted with it (time on page, what they clicked, etc.)  It would be beneficial to give certain page elements a weighted score for reporting purposes. For example, if a user spent 5 minutes viewing a product video, that could be flagged with more weight than clicking a generic link on the page.

 

This is truly a huge development in the realm of web content publishing, internet marketing and web analytics. It will be interesting to see how things develop and how industry competitors respond. Will Microsoft’s Expression Studio start to include similar features? We will have to wait and see.

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What Do Ads on Twitter Mean for Internet Marketing and You?

September 14th, 2009 | No Comments | Posted in Internet Marketing, Social Networking, Twitter

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Last week (Sept 10th) Twitter amended it’s terms of service to include the right to display advertisements. However where, when and how the ads will be pushed is “open for exploration”:

The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or other information. The types and extent of advertising by Twitter on the Services are subject to change. In consideration for Twitter granting you access to and use of the Services, you agree that Twitter and its third party providers and partners may place such advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others.

It was only a matter of time before this occured. It takes a lot of resources to dispatch the amount of SMS messages that Twitter does each day.

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Updates from Twitter