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Small Businesses to Increase Email, Social Media Spend in 2010

Small business respondents to a survey conducted by Vertical Response, Inc said that they would be increasing their Email and Social Media marketing ad spend in 2010, but will be reducing their budget for search engine marketing and online display advertising.

831 Businesses were surveyed and 74% said they plan on increasing their email marketing spend and 68% said they plan on increasing their social media budget.

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Are small businesses still scared of SEM and Display Advertising?

It appears so. I have worked with many small businesses in the Raleigh area and whenever I bring up SEM or Display Ads, I am usually met with opposition and hear things like “Well, what we do works for us”.  I am still a huge advocate of SEM and Display (mostly due to it’s measurable nature) and think that this presents an opportunity for vendor education.  If Internet Marketers can better educate SMBs on the benefits of these channels, it will only help their clients.

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Recap of Internet Summit 09

November 14th, 2009 | No Comments | Posted in Industry News, Internet Marketing
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Last week I attended Internet Summit ‘09 (#isum09) with RTP Designs. The conference  united like-minded businesses and internet professionals right here in the Triangle.

This entry focuses on my impressions of the conference agenda, speakers and material presented.

Parts of this post are also available for viewing at RTP Designs.

Venue:

The conference was held at the Raleigh Convention Center. Parking was ample, but cost $7 each day…ouch. The reception on Wed was held in a business casual setting complete with fine appetizers and an open bar. (beer and wine). I was lucky enough to be approached by some of my Twitter followers later in the evening as the gathering transferred over to the Oxford – a quaint pub in downtown Raleigh.

Keynotes:

Aside from the 5 minute video plugging ESPN.com, Jim Kosner’s keynote was informative and entertaining. He educated the audience on ESPN’s strategy for content delivery on multiple mediums such as web, phone, TV, radio etc. Many companies make the mistake of concentrating on one or a few media pipelines to deliver their message. ESPN proved that thinking outside the pipe (so to speak) can bring excellent results.

Richard Jalichandra of Technorati provided some interesting metrics on how bloggers monetize:

  • Display Ads:  40%
  • Search Ads:  39%
  • Affiliate: 36%
  • Paid Postings: 8%

Other than that, there was some additional discussion on blogging trends for 2010 but overall I was not inspired by this discussion.

Search Marketing Panel:

I was particularly impressed with Jason Dowell of Triangle Direct Media . He exuded an in depth technical knowledge and explained the architecture necessary to stay one up on search engine algorithms. While most of this was not new to me, his ability to articulate the subject passionately added to the discussion. Ian Kelevich of eMarketer beefed things up with some stats and outlooks for the Search Marketing industry. He noted that overall advertising spend was down 15% in 09 and search marketing spend is projected to increase 6% next year.

Analytics Panel:

This panel focused on the ongoing maturity of the analytics industry and how the issue of data integrity is holding it back. Dan Forootan, an obvious data-head was passionate on the subject of data integrity. When asked what his recommendations were for improving data he replied: “Hire better programmers” which I found amusing. However, I think it takes more than clean code to make analytics worth your business’s time. KPI’s are different for every company and need to be defined correctly. Once businesses’ begin to do this effectively, the value of analytics will become more evident.

Online Advertising Strategies Panel:

This panel was a little general for me but moderator Gian Fulgoni (chairman Comscore) did an excellent job of creating debate on the subject of traditional V.S. online marketing. Fulgoni kept stressing that traditional branding offline was just as important as marketing online.  At first, I disagreed. However, Fulgoni raised the point that 80% of purchases are still made offline, which changed my perspective a bit. I am still however, partial to online marketing.

Email Marketing Panel:

Aside from the debate on whether or not social media would eliminate the need for email marketing, this panel was somewhat stale to me. Ultimately the panel agreed that social media and email marketing are intertwined, which is my take as well.

Conclusion:

Overall I was happy with this conference. It provided great networking opportunities and it was good to see both local and national businesses come together. However, I was hoping for more advanced material in the panels.

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When It Comes to Their Money, Consumers Prefer Personal Communications Over Digital.

November 10th, 2009 | No Comments | Posted in Technology & Business

As the web has become more secure, companies are pushing digital/personal communications for all types of processes like tech support, billing and customer service. The web 2.0 bubble has changed how and where we communicate. Ticket Systems, Live Chat, Web Meetings  have become popular methods for interfacing with businesses and service providers.

However, when it comes to our piggy banks, many consumers still trust a face to face meeting or a phone call.

Research from a survey run by Mintel Comperemedia, found that 2 out of 3 (65%) adults would rather meet personally when communicating with their bank. Three in Seven like getting someone on the phone.

44% of respondents said they liked logging into a bank’s website and only 34% said they preferred email.

When it comes to my green, the web is my scene.

Personally, I prefer my bank’s website and email support for correspondence, bill pay and account management. This is not just because I am a tech geek from generation Y.

Overall, I find online banking communications more convenient because:

  • I do not have to stand in line, set an appointment or wait for the next available operator.
  • I can track and reference all of my email correspondence at a later time.
  • It allows me to shop around for other accounts that may suit me better. In house bankers tend to be bias.
  • I can manage and pay all my bills without picking up a pen.

I find it interesting that so many Internet users favor online communication with sites such as Linked In, Twitter and Facebook, but prefer a human voice when it comes to their bank account. Perhaps this is a testament to how much value we place on our financial assets.

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Pardon the Blogging Lapse

November 9th, 2009 | No Comments | Posted in Uncategorized

You may have noticed that I have not had a blog post in 2 weeks. I wanted to let my readers know that I have not vanished from the blogosphere. The fact is, I have taken time to take care of few personal items on my to do list.

In the past 2 weeks I have:

  • Bought a car
  • Spent 2 days at Internet Summit 09
  • Bought a chug!

For those of you wondering what a chug is, it is a mixture of a Chihuahua and a Pug. I named him Max.

Here is a video of him in action:

I am back into the regular swing and will post the details of Internet Summit 09 here and at  www.rtpdesigns.com later this week.

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